Fiumicino provides free assistance for passengers with reduced mobility under the 'Sala Amica' branding, delivered by ADR Assistance, covering everything from check-in to the aircraft door.
How to request assistance
Request assistance through your airline at least 48 hours before travel for the smoothest experience, or approach the check-in/information desks on the day if you didn't book ahead — the service is free either way.
Where to find help
Sala Amica reception points are located in both Terminal 1 and Terminal 3, and staff can assist with movement through check-in, security, and to the gate.
Accessible facilities beyond assistance staff
Beyond personal assistance, the terminals include accessible restrooms, lowered counters at key service points, and step-free routes throughout, in line with standard EU airport accessibility requirements for a major international hub. Wheelchairs are available on request if you don't travel with your own, and staff can arrange an aisle chair for boarding if your own mobility equipment can't be brought to the aircraft door.
Traveling with a service animal or medical equipment
If you're traveling with a service animal, notify your airline in advance so the relevant documentation and any destination-country requirements are confirmed before you fly, since rules vary by destination even though Sala Amica staff can support you within the airport itself. The same advance-notice principle applies to bulky medical equipment (like a CPAP machine or mobility scooter) — flagging it with your airline ahead of time avoids surprises at check-in or security.